Companies With Service Solutions
- ACA Group Includes some articles on service improvement.
- Achieve Global Performance improvement consultants.
- Best Practices, LLC Services for a fee.
- The Business Research Lab
- Business Searching Interface From EBSCOHost, provides a searchable interface for company profiles, country reports, industry profiles (market share) and up-to-date market research .
- Cayuga Hospitality Advisors On-Line Companies and services for quality assurance in hospitality.
- Chic Hospitality Consulting Services
- CRM Xchange Customer relationship management.
- Customer Sat Feedback solutions to improve customer satisfaction.
- Customer Service Group Materials and resources, some free.
- Customer Service Training From Moran Consulting.
- Customer Value, Inc. Competitive marketing strategy: measure customers' needs and wants.
- Disney Institute: Quality Services
- Gartner Leadership and consulting services.
- Gasparovic Group, Inc Helps clients implement winning service strategies.
- Hahn Consluting Services, sales and marketing experts; includes great articles.
- Harte-Hanks Direct and target marketing company.
- Hotel Online
- Impact Learning Systems For training.
- International Quality and Productivity Center Sponsors conferences and seminars.
- J.D. Poer Consumer Center Global marketing information services firm.
- Measure X For increased business performance.
- Patricia Seybold Group Strategic Consultants.
- Peppers and Rogers Group Consulting
- Price Waterhouse Coopers
- ProEdge Skills Includes some free customer service articles
- ProModel Decision making tools for custom productivity improvement.
- Resource Center for Customer Service Professionals Publications and seminars.
- Rockbridge Associates, Inc Custom Market research firm.
- Service Quality Institute
- Technical Assistance Research Programs (TARP) For customer insight.
- TPC Training Systems Technical training for industry.
- Verint and Witness Systems For customer intelligence.
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Reference Hours during semester:
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